I was in the same dilemma as to whether to upgrade existing Oracle Siebel enterprise or embrace latest cloud based solutions in the market viz. Oracle CX, Microsoft dynamics or Salesforce.com. If you have not seen my earlier blog where I did a comparison between these and finally decided to go with Siebel 8.1 upgrade, then do check Siebel Upgrade Vs move to cloud.
As a common observer, I am really impressed by phenomenal campaigns run by SFDC in the market everywhere – in most of those, there will be comparisons against Oracle CX or Siebel CRM. I must say, Oracle’s marketing strategy is very poor in comparison with SFDC’s.I have gathered some of the claims/comments in those campaigns and rebutted them with facts as per my understanding.
SFDC Supporter: Siebel 8 was released in 2007 and Oracle’s controlled availability announcement ensures that there will never be a Siebel 9. Not only is Siebel innovation dead, but even bug fixes will come out less and less frequently. Mobility for Oracle is an afterthought. The traditional Siebel mobile apps are archaic and Open UI doesn’t deliver robust out-of-box capability.
#1. Oracle switched the numbering scheme that was publically used from Siebel 7, 8, etc to Innovation Pack 2013, 2014, 2015 etc. It is possibly correct that there will likely not be a Siebel 9, but it would be because of changed numbering scheme, not because Oracle stopped investing. Note that Oracle has increased the frequency of "bug fixes" from annual delivery of patch sets to monthly patching processes.
#2. As for Mobility, Siebel IP2013 release included connected and disconnected mobile capabilities (one year before Salesforce delivered disconnected). At this point we have many customers that are using Open UI to deploy Siebel on a variety of browsers and devices.
SFDC Supporter: If you are currently evaluating or using Siebel CRM, you should be aware that Oracle has revoked Siebel CRM’s generally available (GA) status and has put Siebel CRM on controlled availability (CA). Oracle putting Siebel on controlled availability is the first step towards end-of-life status. Oracle’s slow rate of innovation on Siebel will come to a halt.
Siebel is still being one of the Oracle's core products that is generally available to be sold to any customer. Additionally, Controlled Availability is a status that is used in many capacities including new product introduction and not only product retirement. Oracle has a robust roadmap defined for delivering innovation into the future using annual innovation packs.
SFDC Supporter: Oracle may continue to issue their two annual fix packs, but there will be fewer bug fixes and no interesting innovation in these fix packs.
Siebel does not deliver two annual fix packs. Siebel delivers an annual innovation pack and delivers monthly patch sets to resolve bugs. This is a huge increase in velocity in comparison with previous years.
SFDC Supporter: Oracle support will become more costly and provide a lower level of value. As Oracle forces its customers to move from premier support to extended support to sustaining support, the